LISTENING to individual needs
We begin by helping individuals to identify personal preferences, choices and aspirations, and build a tailored care package in partnership with families, friends and referring agencies. Working from a foundation of understanding and collaboration, we're able to provide specialised support that encourages personal development in a safe, comfortable environment - ensuring at all times that we are open, approachable and flexible to individuals.
Highest standards of care
We are dedicated to high standards of staff training and supervision, providing a stable workforce of skilled and knowledgeable support-workers who specialise in supporting individuals with complex needs. The staff support level that we provide ranges from 1:4 to 1:1 and we use a variety of communication methods, including Makaton sign language, throughout the organisation. We liaise with health care services and comply to the national standards of the Care Quality Commission, ensuring quality of service by performing regular internal reviews and encouraging feedback from residents, their families and specialist partners every step of the way.
Choice, independence and INCLUSION
We focus on providing a caring, stimulating environment in which residents can discover greater independence, develop important social skills and live in the heart of a supporting community. Individuals in our care actively participate in planning their activities, choosing menus and participate in the day to day running of the homes and the Life-Skills Centre. By accessing the wider community through friendship schemes, club participation, day trips and other activities, we encourage our residents to fulfil their interests and lead rich and active lifestyles.